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General Privacy Policy

CNVC Privacy and Cookie Policy

1. Who we are

This is the website for the Center for Nonviolent Communication (CNVC), a global organization that supports the learning and sharing of Nonviolent Communication (NVC), and helps people peacefully and effectively resolve conflicts in personal, organizational, and political settings.

CNVC is strongly committed to internet privacy. The type and amount of information we receive depends on how you use the site. This page describes how the CNVC gathers and uses your information and data for this web site.

CNVC is a not-for-profit organization registered under United States law. In this policy, whenever you see the words ‘we’, ‘us’ or ‘our’, it refers to this organization, which is a Data Controller.

Data Protection Notice

As of May 25, 2018, CNVC has been subject to the General Data Protection Regulation (GDPR) that came into law in the European Union. Although our organization has its office in the United States, many members of our global community are residents of the EU. 

CNVC strongly believes that this high standard of personal data protection should be adopted so that our website and online practices reflect our own values and standards. This page has the information to help visitors become informed users, and help us be a safe and secure place for people around the world to connect with us and with each other.

One of your rights under EU law is that you must be informed when your personal data - also known as personal information - is processed (collected, used, stored) by any organization. You also have the right to know the details and purpose of that processing.

Some of the services offered on our website require the processing of your personal data. In such cases, links are available on those pages directing you to the specific information about the processing contained in the relevant data protection notices.

Your personal data and our website:

  • We collect your personal information only to the extent necessary to fulfill a precise purpose related to our tasks;
  • We will use your personal data for purposes you have explicitly agreed to;
  • We do not reuse the information for another purpose that is different to any you have designated;
  • We put in place measures to guarantee that our databases containing your personal data are kept up-to-date and processed securely; 
  • Users are responsible for updating their own personal information through their user account;
  • Under certain conditions outlined in law, we may disclose your information to third parties, (such as the European Anti-Fraud Office, the Court of Auditors, or law enforcement authorities) if it is necessary and proportionate for lawful, specific purposes;
  • You have the right to access your personal information, to correct it or have it corrected if necessary;
  • You have the right to recourse at any time if you believe your data protection rights have been breached;
  • We do not keep your personal information for longer than necessary for the purposes for which we collected it;
  • However, we may keep your information for a longer period for historical, statistical or scientific purposes with the appropriate safeguards in place.

2. Why we collect information

For a future where human relations and social systems value human needs

To build this kind of future we need to have effective communications. By understanding more about how people use the information we provide, we can improve how we communicate the most important messages that you need to hear.

To deliver important information about NVC in the world

We consider talking to you directly - via this website, its community platform or our newsletter - is more effective and efficient than reaching you anywhere else. This helps us steward the integrity of the NVC process and reach the right audiences with the right message. 

To save money

We never do anything without carefully considering how much it costs. Collecting information about you and what grabs your attention allows us to work out the most efficient way to do things so that more funds can be directed into allowing more people to learn NVC.

3. What types of information do we collect?

The information we may collect may include, but is not limited to any of the following:

  • Images, photographs or video if you take part in an event with us
  • Details of your visit to our websites, including technical information such as the IP address you use to access the website, your device, browser type and version

If you choose to provide it, we can collect the following types of personal information from you:

  • Your name, email address, country of residence, languages you speak, phone number, along with your preferences on topics, communications you want to receive and how we should contact you in the future
  • Credit card details
  • Information you enter onto our website
  • Any other details which you give us 

We do not collect any other information without the visitor’s knowledge and permission.

4. How do we collect your data? 

We use different methods to collect data from and about you including through:

  • When you create a personal account on this website
  • When your sign up for our trainings, gatherings, courses etc.
  • When you become a Certification Candidate, Certified Trainer or Supporting Member
  • When you sign up to our newsletter or update your emailing  preferences
  • When you make a donation to us
  • When you participate in other online campaigns or activities 
  • When you apply for a job or volunteering opportunity with us

We may collect information about you by:

  • Direct interaction
  • Automated technologies or interactions, for example when you receive an email, open it, don’t open it, select a link, browse our website,
  • Social media (Facebook, Twitter or Linkedin), depending on your settings or the privacy policies of these social media services. To changes your settings on these services, please refer to their privacy policies which will tell you how to do this.

People who want to share some identifiable information for the purpose of being connected with others through searches on our site, must sign up for a user account. The data you enter for yourself as an account holder is what determines your visibility in name or region searches, which can be seen as lists or geolocation on a map.

Those who self-identify as local NVC supporters, local NVC groups or local NVC web sites, or who have a role with the CNVC’s organization (certified trainers, organizers, board members, IIT Resource Team, Educational Resource Team, and designated CNVC staff) can be seen on our site. Users who choose to be visible will also have the option to be contacted through the website forms, rather than make their email address public.

We ask for only the basic information necessary if you wish to be found in relevant searches, it is up to each user to designate what is private and public within your own account settings. You are also responsible for keeping your account information up to date, to remove it if your wishes change, and to delete your account completely.

Creating a user account means you will have access to post your family camp or practice group events on our event listings. You will also be able to receive invitations to participate in trainings offered by Certified Trainers around the world, if you choose to do so. For these purposes, the basic account requires that you sign up with your full name, postal address (for geolocating you on the map), and a valid email address. In addition you can add a secondary email, a telephone number, and the URL of your own NVC-relevant web site. These details are only available only to designated CNVC staff, used as necessary to run the CNVC organization. Only your name and email address will ever be shared, if you explicitly permit it, with Certified Trainers, strictly for publicizing their own independent training events. Beyond that, your data is not shared, sold, or given to another organization or person.

There are two levels of access for a person’s contact information. The CNVC staff has access to all contacts in the Private section of your Information Profile. That’s the first level.

The second level is for the general public. CNVC does not make personal contact information available to the general public for an individual without the individual’s consent. If you want the public to have your contact information enter it in the Public section of your Profile Information. Contact information for people in certain positions (certified trainers, local NVC supporters, board members, and local NVC groups and web sites) is shown to the general public ONLY if the person has indicated that she or he is willing to be listed and has specified the information she or he wants shared with the public.

5. How will we use your data?

We use personal data for a number of different processing activities which includes:

  • Providing you with the information you have requested
  • Creating your personal space on our website 
  • To administer your membership as one of the stakeholders
  • Keeping you up to date with the work we are doing 
  • Keeping a record of your relationship with us
  • Asking for non-financial or financial support
  • To process donations that we receive from you
  • Managing your communication preferences, including marketing preferences
  • Understanding how we can improve our services, or information
  • Sending you tailored communications and displaying relevant adverts which we think will be of interest to you
  • Sending you marketing materials including campaigning and events
  • Inviting you to events and to take part in campaigns and support our work
  • Analyzing our database for statistical purposes, and to better communicate with you about things we think will be of interest
  • To administer and progress your applications for employment or volunteering opportunities with us
  • To fulfill any legal obligations

6. How do we store your data?

CNVC does not keep your personal information for longer than necessary for the purposes for which we collected it;

However, we may keep your information for a longer period for historical, statistical or scientific purposes with the appropriate safeguards in place.

7. Legal basis of processing

Data protection law requires us to have a legal justification to process your personal information. We use the following depending on the type of data and the type of processing:

We require your consent to send you our communications for example to send you emails to update you on our work and our campaigns and to request donations. We will only process your information in this way if you consent. If you fill in our forms or apply for a job with us and provide us with sensitive personal information (including details of your race, ethnicity, gender) we will only process that information with your consent.

Legitimate interest
We sometimes share your personal information with Certified Trainers of your region of residence or who speak your language, if you agreed to share it. This is done to fulfill our legitimate interest in promoting our organization as effectively as possible and enabling our message to reach people who may be interested in Nonviolent Communication.

To fulfill a contractual obligation
If you donate to us or express an interest in joining us we will process the personal data you provided to process that donation or action your membership request.

Legal obligation
We will process your personal information to fulfill any legal obligations placed upon us, such as the prevention of fraud or money-laundering. We will also process your personal information if lawfully required to do so by a legal authority or a court of law (such as the European Anti-Fraud Office, the Court of Auditors, or law enforcement authorities) if it is necessary and proportionate for lawful, specific purposes;

For example where you are applying for an employment or volunteering opportunity with us, processing certain information is necessary for employment purposes.


We take appropriate security measures to ensure that we keep your information secure, accurate and up to date. We also take care to ensure that we have secure systems for processing payments through our payment services provider. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. However, your confidential use of this site cannot be guaranteed by CNVC. The Center for Nonviolent Communication shall not be responsible for any harm that you or any person may suffer as a result of a breach of confidentiality in respect to your use of this site or any information you transmitted to this site.

8. What are your data protection rights?

CNVC would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request CNVC for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that CNVC correct any information you believe is inaccurate. You also have the right to request CNVC to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that CNVC erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that CNVC restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to CNVC’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that CNVC transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Call us at: +1 (505) 244-4041

Post address: The Center for Nonviolent CommunicationSM

5600 San Francisco Rd. NE Suite A

Albuquerque, NM 87109

9. Cookies

Cookies are short text files stored on a user’s device (such as a computer, tablet or phone) by a website.

Cookies are used for the technical functioning of a website or for gathering statistics.

Cookies are also typically used to provide a more personalized experience for a user for example, when an online service remembers your user profile without you having to login.

When you visit our website, we may collect some data on your browsing experience such as your IP address, the website page you visited, when you visited and the website page you were redirected from.

This information is used to gather aggregated and anonymous statistics with a view to improving our services and to enhance your user experience.

When you visit this website, we will keep the browser history of your visit for a maximum of 13 months. This information will then be deleted.

If you wish to restrict or block cookies you can set your internet browser to do so – click on the following link for more information:

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA.

On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, we point out that if you do this, you may not be able to use the full functionality of this website.

10. Social Media

We use social media to present our work through widely used and contemporary channels.

Our use of social media is highlighted on this website.

For instance, you can watch videos, which we upload to our YouTube page, and you can follow links from our website to Google, Twitter, Facebook and LinkedIn.

Cookies are not set by our display of social media buttons to connect to those services when our website pages are loaded on your computer (or other devices) or from components from those services embedded in our web pages.

Each social media channel has their own policy on the way they process your personal data when you access their sites. For example, if you choose to watch one of our videos on YouTube, you will be asked for explicit consent to accept YouTube cookies; if you look at our Twitter activity on Twitter, you will be asked for explicit consent to accept Twitter cookies; the same applies for Google, Facebook and LinkedIn.

If you have any concerns or questions about their use of your personal data, you should read their privacy policies carefully before using them.

11. Changes to this policy 

This policy was last updated in July 2023. It was re-worded to give you further information about how we collect, use and store your personal data, and to reflect the changes in law as set out in the General Data Protection Regulation (GDPR) and to give you more clarity on how we use your data, and your rights in relation to it.

We may amend or update this policy at any time to take account of any changes to data protection law or other legislation. When further updates to the policy are made they will be posted on this page, so please check back here regularly. 

11. Contact

If you wish to exercise any of your rights or have any questions about this policy you may contact us in the following ways:

By post:

The Center for Nonviolent Communication

5600 San Francisco Rd. NE Suite A

Albuquerque, NM 87109

By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

By telephone:  +1 (505) 244-4041


If you wish to lodge a complaint about our handling of your personal data please get in touch with us on the details above with the details of your complaint; we aim to respond to all complaints within one month.