Znaczenie zastosowania porozumienia bez przemocy oraz coachingu w komunikacji z pacjentem

The aim of this paper is to present two approaches which give an opportunity to enhance communication between medical personnel and patient and his relatives or caregivers. The fi rst term concentrates on a „nonviolent communication” as proposed by Marshall Rosenberg. The second one, described by Stephen Palmer and other authors, uses coaching methodology in the context of health education and promotion.

In both approaches the crucial role is played by several important psychological skills as: feedback, non-judgement and emotion detection. It seems that inclusion of these both approaches could result in better communication and improves patient’s and his relatives’ or caregivers’ knowledge and satisfaction resulting from contact with the medical personnel.