Job Opening: Membership Coordinator

19-January-2023: Position was announced and we are accepting applications. Once we fill this position, we will post an update on this page.

03-April-2023: We have filled this position and thank everyone who applied and expressed support along the way. 

A. Summary:

The Center for Nonviolent Communication is hiring a Membership Coordinator who will serve as a community builder who engages with two key stakeholder groups of CNVC -- Supporting Members and Donors.

This role will be filled by a dynamic person familiar with Nonviolent Communication (NVC) who enjoys outreach, member relations, marketing, and customer service. Key activities include:

  • Engaging our Supporting Members by providing resources, creating surveys, and organizing meetings.
  • Developing relationships with our existing donors by acknowledging them and finding out the issues that matter to them.
  • Maintaining membership and donor records.
  • Creating marketing and outreach through email, forums, websites, and social media to recruit members and inspire donors.
  • Acting as a liaison between CNVC and these stakeholder groups: serving as the first point of contact, answering questions, connecting them with people and projects that are meaningful to them.

Our Membership Coordinator will report to the Executive Director and will actively collaborate with our Certification Coordinator, Programs Assistant, Board Members, and others in the organization.

B. Location:

Remote position -- work from your home anywhere in the world.

C. Language:

Our international team works in English so you must be fluent with speaking, reading, and writing in English. However, we welcome people with a mother tongue other than English. We celebrate that we are an international organization and our staff includes people from diverse cultural backgrounds and geographical locations.

D. Qualifications:

Skills that are important for this role include:

  • Experience using and applying Nonviolent Communication skills in organizations, at a workplace, and/or in group settings. 
  • Intrinsic motivation and inspiration for this work. Works well independently without supervision (you will largely set your own schedule, so you are a self-starter)
  • Ability to manage data, create record-keeping systems, and fluency with Google Suite, email marketing, social media, and databases. 
  • Has an intuition around how to bring people together and foster a sense of belonging in the group.
  • Ability to receive feedback to improve your effectiveness without taking it personally, and give feedback to support others.
  • Willingness to ask for what you need to succeed in your role including information, style of feedback, and other support.

E. Responsibilities:

The Membership Coordinator’s role is to grow and enrich the relationships that CNVC has with its supporters, building trust, mutuality, and synergy with them. This person will be well organized, technically proficient, and be skilled at connecting with others. Job responsibilities include: 

  • Handling all questions, information requests, and complaints regarding membership.
  • Maintaining membership records including biographical information, including noting complaints and their resolution.
  • Collecting data, tracking membership statistics, and preparing reports.
  • Preparing communications with our supporters in partnership with the Executive Director.
  • Implementing outreach programs to recruit new members
  • Collaborating with the Executive Director to design and implement marketing programs.
  • Coordinating with accounting to assist with payment questions.
  • Organizing events and activities for existing and prospective members.
  • Helping with other projects as requested by the Executive Director.

F. Projects:

Here are a few examples of projects that we would assign to you if you began working today:

  • Contact all donors in the past 5 years to thank them and engage them.
  • Add information to our database where we keep track of people and their relationship to CNVC.
  • Prepare a marketing campaign for a full public launch of our Supporting Membership program.
  • Draft a survey for Supporting Members to gather their input about how CNVC can focus its resources.

G. Compensation and Hours:

The Membership Coordinator will be paid an hourly wage that is in the range of what you would earn working for a comparable NGO or nonprofit organization. You will  accrue sick pay and paid time off. Most likely, you will work 20 to 30 hours per week, and your wage will be based on a mutual discovery process based on factors such as: 

  • Your readiness to fulfill the job duties (how much you are prepared to hit the ground running)
  • Your past experience and skills that will make our team more effective
  • What you need to be paid in order to make the job sustainable for you.
  • What CNVC can pay that keeps it sustainable for the organization.

For the ideal candidate, we are open to negotiating your work schedule, hours per week, and precise job duties to best match your strengths. This will evolve over time based upon the organizational needs, what you are good at doing, and what you enjoy doing.

H. About us:

Founded in 1984, CNVC is a global organization that shares the teachings of Nonviolent Communication as developed by the clinical psychologist and peacemaker, Dr. Marshall Rosenberg (1934-2015). Our mission is to help people peacefully resolve conflicts in personal, organizational, and political settings.

We have an annual budget of approximately USD $1 million with trainers, organizers, and supporting members in more than 60 countries. Our staff works remotely (we do not have a physical office), supporting both intensive trainings and our trainer certification program.

Our 700 Certified Trainers come from diverse backgrounds from both the Global North and Global South, many of whom lead workshops in more than one language and/or apply Nonviolent Communication to systemic and social change to help create a world in which everyone has access to the resources they need to survive and thrive.

I. How to apply:

Email a résumé and cover letter to [email protected] and describe how you see yourself as a good fit for this position. Please describe your background with Nonviolent Communication including:

  • Trainings or other events that you have participated in (either in-person or online);
  • Certified Trainers, organizers, or others who are part of our organization who you have worked with and who might know you.