"After 9/1/2001 happened, I tried to understand why our ""diplomacy"" and problem solving methods were NOT working. I tried to find what books diplomats used during their training. I was astonished at what I did NOT find........BUT, I found Marshall Rosenberg's work. To say that it is impressive is a HUGE understatement. As a nurse for over thirty years, I use his techniques and refer my students directly to his work. I attend NVC meetings myself. I only regret not learning about his work sooner! THANK YOU, Marshall! The extent of your contribution is immeasurable!"